6. Delivery and returns info
Any orders placed for product(s) that need to be shipped will require you to provide your delivery address and phone contact details at the time the online order is placed.
Please note, our couriers are NOT able to make deliveries to a Post Office Box address. A physical street address is required.
We use reputable courier delivery companies to deliver your purchase to the shipping address you provide to us at the time of purchase. We will notify you of any Delivery Fee (if applicable) at the time you place your order.
Generally, you should receive your delivery within 3 to 5 business days from your order being placed. Please note, orders received after 12 midday AEST may not be placed until the following business day.
To ensure your products reach you safely, you are required to sign for receipt of your delivery.
We recommend you are available to accept delivery of your order. If you are not available at the time the order is delivered, an alternate person at your address may accept delivery of your order and may be required to provide the courier company with proof of identity.
If there is no-one home at the time of delivery to receive the order or there is no appropriate person available (over 18 years of age), then we will not deliver the products you have ordered. In this instance, you will be left delivery instructions by our courier company on where and how to collect your order.
If you are not available at the agreed alternate time for the second delivery attempt, your purchase will be sent back to our distributors’ warehouse.Should this occur, additional delivery charges will apply to redeliver your product(s).
Our Site is an online bookstore where books are only available in a digital format. We do NOT sell print books.
eBooks are not able to be returned or refunded in the same way as print books can be, so in line with our agreements with book publishers, there is NO cooling off period. eBooks are not able to be returned or refunded, except in certain limited circumstances that may be required under local consumer legislation.
Our site provides the ability to search for eBooks which are relevant to particular courses and units at a range of Australian universities and tertiary institutions. In fact, we are continually updating and expanding on the university curriculum information on our site to ensure it is as current and relevant as possible. However from time to time this information may not be correct or may become out of date. It is your responsibility to check that the titles listed against particular unit codes and university curriculums match the requirements for the reading material stipulated by your university or tertiary institution.
UNI365 will not refund your eBook if you simply:
- Did not realise you were purchasing your book in a digital eBook format not a print format;
- Did not realise there are restrictions on eBook usage;
- Do not have the right system or software specifications required to access and read your eBook properly; or
- Did not check the textbook requirements of your unit(s) prior to purchase to ensure the eBook title listed matches the requirements of your curriculum.
It’s therefore important you pay close attention to ensure you order the right eBook as well as confirming you understand and agree to our Terms and Conditions
before you complete your purchase.
A faulty product is a product that has failed to operate in accordance with its functional specifications.
If you believe one of the products delivered to you is faulty, please contact our support team at firstname.lastname@example.org and supply the following details:
- Your name and address
- Customer Purchase Order Number listed on your tax invoice receipt
- Details of which particular product that you believe is faulty and what the issue is
Our customer support team will then be in contact with you if additional information is required and to outline the next steps to rectify the issue.
Before you return the product to us, we strongly recommend that you consider contacting the product manufacturer directly. It is our experience that when customers experience any problem operating their product, it can often be resolved quicker if the manufacturer is involved directly at the early stage. Not only is the manufacturer best suited to assess and help you with your problem because they made your product and know how your product operates, but they are in many circumstances obligated to help you.
A ‘No Fault’ Product is a product that is returned by the Customer in circumstances where the return is not due to any fault with the Product.
Unfortunately, UNI365 cannot offer a refund or exchange where there is no fault with the product, or the product has been damaged due to misuse, abnormal use or negligent use, whether that has been identified by UNI365, the product manufacturer or the repair agent.
All eBook Services are supplied on a ‘No Returns Basis’. This means that we will not accept returns on products that have no fault. To the extent permitted by law, UNI365 reserves the right to apply the ‘No Returns Basis’ policy to any promotional or sales product(s) that are sold on the eBooks365 site.
This does not affect any rights you may have under the Australian Consumer Law or other applicable legislation.